Blank Pages Appearing After Upgrading to PT 8.5x

E-PIA\Upgrade: Blank Pages Appearing After Upgrading to PT 8.5x

1094893.1

To resolve the issue do the following.

i.e. Navigate to Portal Administration->Navigation->Structure and Content.
Select Portal Objects->Templates
Edit "8.50 default template".
Change "Usage Type" from "Frame Template" to "Inline frame template".
Save.
Reboot the web and app servers to have this change take affect.

IF you can't check/change this setting via PIA please issue the following query:

select * from PSPRSMDEFN
WHERE PORTAL_OBJNAME = 'DEFAULT_TEMPLATE' AND PORTAL_REFTYPE = 'C'
AND PORTAL_PRNTOBJNAME = 'PORTAL_TEMPLATES' AND PORTAL_CREF_USGT = 'FRMT'
AND PORTAL_URI_SEG1 = 'WEBLIB_PT_NAV'
AND PORTAL_URI_SEG2 = 'ISCRIPT1'
AND PORTAL_URI_SEG3 = 'FieldFormula';
If the PORTAL_CREF_USGT field value is "FRMT", then the following sql statement needs to be run to change the PORTAL_CREF_USGT value to "IFRM".

UPDATE PSPRSMDEFN SET PORTAL_CREF_USGT = 'IFRM'
WHERE PORTAL_NAME = 'XXXX_SITE_PORTAL_NAME' AND PORTAL_OBJNAME = 'DEFAULT_TEMPLATE' AND PORTAL_REFTYPE = 'C'
AND PORTAL_PRNTOBJNAME = 'PORTAL_TEMPLATES' AND PORTAL_CREF_USGT = 'FRMT'
AND PORTAL_URI_SEG1 = 'WEBLIB_PT_NAV'
AND PORTAL_URI_SEG2 = 'ISCRIPT1'
AND PORTAL_URI_SEG3 = 'FieldFormula';

Where 'XXXX_SITE_PORTAL_NAME' is the PORTAL_NAME value from the select statement.